Refund policy

Return and Refund Policy

We are committed to providing you with products of the highest quality. If, for any reason, you are not entirely satisfied with your purchase, we have established a return or replacement policy to assist you.

1. Replacement in Case of Defect

  • If an item has a manufacturing defect, you may request a replacement. Replacement requests are accepted under the following conditions:
    • The item has not been worn or used.
    • The defect is reported no later than 30 days after the delivery date.
  • To report a defect, please contact us at info@celergear.com or through our contact form and provide the following information:
    • A detailed description of the defect.
    • Clear photos of the item showing the defect.
    • Proof of purchase (order number, invoice, etc.).

2. Returns, Exchanges and Refunds

  • As a general rule, we do not offer refunds for personalized or non-personalized products.
  • Products ordered, whether personalized or non-personalized, are only eligible for replacement if a manufacturing defect is identified, in accordance with the conditions outlined above.
  • Change of mind or dissatisfaction: Subject to applicable mandatory consumer rights, no return, exchange, or refund will be accepted due to a simple change of mind or if the product does not meet the customer's personal preferences (appearance, color, fit, material, style, etc.), provided that the product delivered conforms to the order and is free from manufacturing defects.

3. Return Procedure for Replacement

  • Once the defect has been validated by our team, we will provide you with instructions for returning the item. Return shipping costs may be the responsibility of the customer unless otherwise determined by our customer service team.
  • Upon receipt of the defective item, a replacement will be shipped as soon as possible. Delivery times may vary depending on product availability and your location.

4. Limitation of Liability

  • Celer Gear cannot be held responsible for defects caused by improper use, improper care, accidents, or modifications made to the item after delivery.
  • Customs duties, where applicable, are non-refundable and remain the responsibility of the customer.

5. Contact

  • For any questions regarding this policy, please contact our customer service team at info@celergear.com or through our contact form.