Privacy policy

Privacy Policy

At Celer Gear, protecting your privacy is a priority. We undertake to comply with the provisions of the Federal Data Protection Act (DPA). This privacy policy explains how we collect, use and protect your information when you use our website and services.

1. Collection of personal information

  • Order information: When you place an order, we collect personal information such as your name, delivery address, e-mail address and telephone number. This information is necessary to process your order.
  • Payment Information: For transactions, we collect payment information in a secure manner. We do not store credit card information directly, it is processed by a payment service provider that complies with security standards.
  • Karting courses: As part of the registration process for our karting courses, additional information may be requested for booking management and communication purposes.

2. Use of information

  • Order processing: The information collected is used to process and deliver your orders and to keep you informed of the status of your orders.
  • Customer service: We use your information to answer your questions, manage requests for returns or replacements and provide a quality customer service.
  • Karting lessons: When you register for our karting lessons, we may ask you to provide additional information for booking management and communication purposes.

2. Use of information

  • Order processing: The information collected is used to process and deliver your orders and to keep you informed of the status of your orders.
  • Customer service: We use your information to answer your questions, manage requests for returns or replacements and provide a high level of customer service.
  • Improving our services: We analyse data to better understand your needs and improve our products, services and promotional offers.

3. Information sharing

  • Delivery partners: Your delivery information is shared with our transport partners to ensure the correct dispatch of your order.
  • Payment providers: Your payment information is processed by external service providers in a secure manner that complies with data protection standards.
  • Absolute confidentiality: We do not sell or share your personal information with third parties for marketing purposes.

4. Data protection and security

  • We take technical and organisational security measures to protect your information from unauthorised access, misuse, loss or disclosure.
  • Our payment systems are protected by advanced encryption technologies to ensure the security of your financial information.

5. Data retention

  • Your personal information is retained for as long as necessary to process your orders and to meet our legal obligations.
  • You may request the deletion of your personal data, subject to certain legal obligations.

6. Cookies

  • We use cookies to improve your browsing experience, analyse site traffic and personalise content. You can manage your cookie preferences in your browser settings.

7. Your rights

  • In accordance with applicable data protection laws, you have the right to access, rectify, delete and limit the processing of your personal data.
  • To exercise your rights, please contact our customer service department.

8. Updates to the policy

  • We reserve the right to update this privacy policy to reflect changes in our practices and legal requirements. We will inform you of any significant changes.

9. Contact

  • If you have any questions about this policy, please contact our customer service department at info@celergear.com or via our contact form.