Shipping policy

At Celer Gear, we make every effort to ensure that your items are delivered quickly and safely. Here are the terms of our shipping policy:

Europe and North America: We deliver to all countries in Europe and North America.
Customs charges: For deliveries to North America, customs charges may apply and are payable by the customer.

Personalised items: Personalised products require a manufacturing and processing time. Delivery is estimated between 3 and 6 weeks from order confirmation.
Non-personalised items: Standard products without personalisation are generally dispatched within 2 working days of the order being placed.
Specific delivery times: Delivery times may vary depending on your geographical location and product availability. In the event of delays, we will keep you informed by e-mail.

Calculation of costs: Delivery costs are calculated according to the destination, weight and dimensions of the items ordered. They will be indicated when you confirm your order.
Special offers: Occasionally, we may offer free delivery or reduced delivery charges. The conditions will be specified at the time of the offer.

A tracking number will be sent to you by e-mail as soon as your order has been dispatched. This tracking number will enable you to check the progress of your order in real time.
If you have any problems with tracking or delivery, please contact us for assistance.

Accuracy of information: Please ensure that you provide a correct and complete delivery address. Celer Gear cannot be held responsible for delays or failed deliveries due to an incorrect or incomplete address provided at the time of ordering.
Change of address: If you need to change the delivery address after your order has been confirmed, please contact us immediately. Changes are only possible if the order has not yet been dispatched.

Absence at the time of delivery: In the event of absence, the carrier may leave a calling card and, depending on the case, retry the delivery or drop off the parcel at a collection point.
Package refused or not collected: If a parcel is returned to Celer Gear due to an incorrect address, refusal of a parcel, or non-recovery at a collection point, the cost of re-sending the parcel will be borne by the customer.

If an item arrives damaged, please inform us immediately by sending photos of the packaging and the product. We will assist you with the claims procedure and the possible replacement of the item.

If you have any questions about this policy, please contact our customer service department at info@celergear.com or via our contact form.

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