Shipping policy

Shipping Policy

At Celer Gear, we do our best to ensure that your items are delivered as quickly and safely as possible. Please find below the terms of our Shipping Policy:

1. Shipping Destinations

  • Worldwide Shipping: We ship our products worldwide.
  • Customs Duties, Import Taxes and Tariffs: Depending on the destination country and the product, customs duties, import duties, taxes, or trade tariffs may apply. These charges are the responsibility of the customer and are not included in the product price or shipping costs.

2. Delivery Times

  • Personalized Products: Personalized and custom products require additional manufacturing and processing time. Delivery is estimated between 2 and 12 weeks from the date of order confirmation.
  • Non-Personalized Products: Standard products without customization are generally shipped within 2 business days after the order is placed.
  • Partner Brand Products: Certain products from our partner brands must first be ordered from our suppliers before being forwarded to the customer. The estimated processing time is generally approximately 1 to 2 weeks.
  • Specific Delivery Times: Delivery times may vary depending on your geographical location and product availability. The delivery times provided are estimates and may be extended due to circumstances beyond our control, particularly during periods of high demand. A delivery delay does not automatically entitle the customer to cancel the order or receive a refund, subject to applicable mandatory consumer rights.

3. Shipping Costs

  • Shipping Cost Calculation: Shipping costs are calculated based on the destination, weight, and dimensions of the items ordered. The applicable shipping charges will be displayed during checkout before your order is confirmed.
  • Special Offers: From time to time, we may offer free shipping or reduced shipping rates. The applicable terms and conditions will be specified as part of the relevant offer.

4. Order Tracking

  • Whenever possible, a tracking number will be sent to you by email once your order has been shipped. This tracking information will allow you to monitor the progress of your delivery.
  • If you experience any issues with your tracking information or delivery, please contact us for assistance.

5. Shipping Address

  • Accuracy of Information: Please ensure that you provide a complete and accurate shipping address. Celer Gear cannot be held responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided when placing the order.
  • Shipping Address Changes: If you need to change your shipping address after your order has been confirmed, please contact us immediately. Changes can only be made if the order has not yet been shipped.

6. Undelivered or Refused Packages

  • Recipient Unavailable: If no one is available to receive the package, the carrier may leave a delivery notice and, depending on the circumstances, attempt another delivery or deliver the package to a local pickup point.
  • Refused or Unclaimed Packages: If a package is returned to Celer Gear due to an incorrect or incomplete address, refusal of delivery, or failure to collect the package from a pickup point, any additional reshipping costs will be the responsibility of the customer.

7. Items Damaged During Shipping

  • If an item arrives damaged during transit, please notify us immediately and provide clear photos of both the packaging and the damaged product. We will assist you with the claim process and, where applicable, the replacement of the item.

8. Contact

  • For any questions regarding this Shipping Policy, please contact our customer service team at info@celergear.com or through our contact form.